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Return and Refund Policy

Effective Date: 2024-12-27

At Mavas Digital, we strive to ensure that you are satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions for requesting a return or refund for digital products purchased through our website.

1. Digital Products Covered

This policy applies to all digital products available for purchase and download from our website, including but not limited to:

  • Wallpapers
  • Stock images
  • AI-generated images

2. Refund Eligibility

Due to the nature of digital products, all sales are final and non-refundable. However, we may offer refunds under the following circumstances:

  • The file(s) you downloaded are corrupted or inaccessible.
  • The wrong product was delivered due to an error on our part.
  • You were charged incorrectly.

Refunds will not be granted for:

  • Change of mind after purchase.
  • Incompatibility with your software or device.
  • Failure to download the product within the specified time frame.

3. Requesting a Refund

To request a refund, please contact us at hello@mavasdigital.com within 24hours of your purchase. Include the following details in your request:

  • Your name and email address used for the purchase.
  • Order number or transaction ID.
  • A description of the issue (e.g., corrupted file, incorrect product).

We will review your request and respond within 3–5 business days.

4. Resolving Download Issues

If you experience issues downloading your purchased files, please contact us at [Your Contact Email]. We will assist you in resolving the issue promptly, including providing alternative download links if necessary.

5. Exceptions

We reserve the right to refuse a refund if:

  • The product was downloaded successfully.
  • There is evidence of misuse or sharing of the product in violation of our Terms of Service.

6. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us at:

Mavas
Email: hello@mavasdigital.com

This policy ensures transparency and sets clear expectations for your customers while protecting your business. Let me know if you’d like further customization!